We appreciate the opportunity to clear up this issue, and resolve your concerns. The billing address or expiration date of the card on file: Last 4 digits of the card on file for your account: If you can review the ticket you were corresponding with our agent through and provide the information they requested we can complete your request, and permanently delete the stored metadata.Īlternatively you can also provide via the ticket the following to complete the request. Once an account is cancelled, a user can request their metadata to be deleted, we just require ownership verification to do so. Metadata is kept to allow customers the option to reactivate their accounts in the future, and cannot be deleted by the user. The profile information is "Metadata" this is your username, card information, address, phone number and alike. This data is deleted as soon as immediately after cancellation, or within 10 days of cancellation per our terms of service. "Data" Refers to data stored on your account based on what has been uploaded by the user to be restored. My name is *** I am the Support Manager at IDrive.īased on the ticket there appears to be a miscommunication.
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